Skip to content
Home / Terms and Conditions

Terms and Conditions

Terms and Conditions

Interpretation and Definitions


The words capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.


For these Terms and Conditions:

  • Affiliate means an entity controlled by or under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
  • Country refers to Thailand.
  • Company (referred to as either “New Leaf Detox Resorts”, “We”, “Us” or “Our” in this Agreement) refers to New Leaf Detox Resorts Company Limited., 82/11 Moo. 1 Tambol Maenam beach, Koh Samui, Suratthani 84330 Thailand.
  • Device means any device that can access the Service, such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the New Leaf Wellness Resort regarding the use of the Service. 
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to New Leaf Wellness, accessible from
  • You means the individual accessing or using the Service, or New Leaf Detox Resorts, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.



New Leaf Management and Staff welcome you to our beautiful Island of Koh Samui. We promote an environment of safety and comfort for everyone. We have 24-hour security cameras around the Resort for your protection.

We designed these Terms and Conditions to support the New Leaf Wellness Resort environment.

Cancellations made within 48 hours from purchase will be fully refunded, minus a 15% service fee of the booking total. We do not refund after the 48-hour purchase period. Any financial DEPOSIT or PAID IN FULL booking cancelled within seven (7) days will be forfeited.

Postponement of any booking is only allowed up to seven (7) days from the scheduled arrival date. Bookings must be PAID IN FULL to be eligible for postponement. A postponed booking MUST be used before six (6) months from the initial PURCHASE DATE (not the original arrival date).

A postponed booking can not be altered, extended, shortened or transferred to another booking. A postponed booking is not refundable, re-sellable or re-scalable

Incomplete bookings are not refundable, transferable or credited to future bookings. Any part of any booking, including extra activities and treatments, is not credited, refunded or transferrable.

You are required to disclose any medical condition you have and any medications you are required to take during your detox. Our programming and medical staff need to understand each guest’s current state of health and wellness so we can monitor you correctly.

Food or drinks purchased outside New Leaf are prohibited and constitute breaking the New Leaf program. No matter how healthy it might seem, food purchased in restaurants could contain additional MSG or salt.

Should you require any exceptional food or beverages, they are to be consumed inside your room only and not in the Resort’sResort’s common areas, and you need to notify our staff.

New Leaf respects all ages, races, religions and health conditions. We do not discriminate, and we do not tolerate any form of discrimination. We do not accept physical or verbal abuse directed at other guests or staff members. Should you breach this rule, New Leaf reserves the right to ask you to leave the ResortResort and find alternative accommodation without compensation from New Leaf. We will call the Tourist Police to deal with severe incidents.

New Leaf requires you to wear proper clothing at all times. Swimwear is suitable for all aquatic and spa activities only. Nudity is not acceptable, including in the massage rooms.

Outside guests are permitted to visit you with a previous discussion with our staff. Under no circumstances is anyone not registered with New Leaf permitted to stay overnight in your room. Should you breach this rule, you will leave the Resort and find alternative accommodation without compensation from New Leaf.

Should you damage or break any part of the New Leaf Resort property, you are required to notify a staff member. You may be required to pay for any damages or replacement costs of the damaged property.

New Leaf is not responsible for any loss or damage to your personal property.

Smoking or vaping is prohibited anywhere inside the Resort, including rooms and common areas. Guests can smoke outside the Resort’s front gate if they choose to.

New Leaf Detox Resorts Company Limited is not responsible for any accidents in or outside the ResortResort. If you choose to rent a motorbike or bicycle, you must wear a helmet by law. We also recommend accident travel insurance.

PLEASE NOTE: Bookings are only secured with payment. We do not hold rooms without a deposit or full payment.

By paying this invoice and signing this form, you agree to the above Terms and Conditions and Cancellation Policy of New Leaf Detox Resorts Company Limited Maenam beach Koh Samui, Thailand.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and New Leaf Wellness. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, you may not access the Service. You represent that you are over 18, and New Leaf Detox Resorts does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with New Leaf Detox Resorts’ Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by New Leaf Detox Resorts.

New Leaf Detox Resorts has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that New Leaf Detox Resorts shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services you visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation, if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of New Leaf Detox Resorts and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the preceding shall be limited to the amount actually paid by you.

To the maximum extent permitted by applicable law, in no event shall New Leaf Detox Resorts or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever. Including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service. Third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms. Even if New Leaf Detox Resorts or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some countries and states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. Each party’s liability will be limited to the greatest extent permitted by law in these countries and states.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, New Leaf Detox Resorts, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, New Leaf Detox Resorts provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither New Leaf Detox Resorts nor any of New Leaf Detox Resorts’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of New Leaf Detox Resorts are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and regulations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of Thailand, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to try to resolve the dispute informally by contacting New Leaf Detox Resorts.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the country’s law in which you are resident.

The United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is a material, We will make reasonable efforts to provide at least 30 days notice before any new terms take effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: Email: [email protected]