Refund Policy
Important Please Read.
TERMS AND CONDITIONS FOR ALL BOOKINGS
CANCELLATION POLICY:
Cancellations made within 48 hours from purchase will be fully refunded, minus a 15% service fee of the booking total. We do not refund after the 48-hour purchase period. Any financial DEPOSIT or PAID IN FULL booking cancelled within the seven (7) days will be forfeited.
POSTPONEMENT:
Postponement of any booking is only allowed up to seven (7) days of the scheduled arrival date. Bookings must be PAID IN FULL to be eligible for postponement. A postponed booking MUST be used before six (6) months from the initial PURCHASE DATE (not the original arrival date).
POSTPONEMENT TERMS
A postponed booking can not be altered, extended, shortened or transferred to another booking. A postponed booking is not refundable, re-sellable or re-scalable.
EARLY DEPARTURE / LATE ARRIVALS
Incomplete bookings are not refundable, transferable or credited to future bookings. Any part of any booking, including extra activities and treatments, is not credited, refunded or transferrable.
PLEASE NOTE: Bookings are only secured with payment. We do not hold rooms without a deposit or full payment.
YOUR AGREEMENT
Paying this invoice, you agree to the above Terms and Conditions and Cancellation Policy of New Leaf Detox Resorts Company Limited Maenam beach Koh Samui, Thailand.